Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|No return of merchandise will be accepted without an authorization number issued by our customer service department. When contacting us (phone, e-mail, web form) for an authorization (RMA), please have your invoice (i.e. Order#1001) available, or provide us your customer ID # so we can research your online order history in support of your return claim. Please note: There is a 25% restocking charge on all returned merchandise (unless item is defective, damagd upon receipt, or shipped in error). Credit will be issued after merchandise arrives in our warehouse.
Please contact us at firstname.lastname@example.org, or call 1-800-628-4521 for more information about our RMA (Returned Merchanmdise Authorization) policies.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|